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Call Us: 678-800-1474

Homeowner Warranty

Current Capshaw homeowner
with a service request?

(If you are unable to log into the portal contact Lyndi Pinson at

Frequently Asked Questions

How do I report a warranty claim?

Log in to the 2-10 Home Buyer’s portal at https://secure.2-10.com/Homeowner.

What if I am experiencing an emergency, what should I do?

Emergency numbers for electric, heating and air, and plumbing are located on a sticker in the breaker box in the garage.

What is covered on my 2-year distribution systems warranty?

Components of Mechanical systems (septic tank systems), Plumbing, Water Supply, Heating and Air Conditioning, Electrical Systems.  Please refer to the 2-10 Homebuyers Warranty Booklet pages 36-37 for builder responsibilities and coverages.

How do I find the wall paint color and trim paint color used inside my home?

Look on page 22 of the new homeowner welcome packet that was given to you at your closing and emailed to you from the warranty department.

How do I report an HOA concern?

Look on page 33 of the new homeowner welcome packet that was given to you at your closing and emailed to you from the warranty department.

What warranty items should be deferred to my 10-month walk?

Settlement such as nail pops, sheetrock cracks, additional caulk needed around baseboards or door frames.

What warranty items should be reported right away?

Heating and air conditioning concerns, any electrical issues, all plumbing issues.  In addition, you should report any item that could potentially get worse over time or is hindering you from normal functioning in the home.

If making additions and or changes to my home, do I have to notify the builder?

Negligence, defective material, or work supplied by anyone other than the builder or its employees, agents or subcontractors could void your warranties on the home.  Also, if you are in a community with an active Homeowner’s Association, changes or additions could require HOA approval.

How do I find out who performed work on my home?

An available list of subcontractors who performed work on the home is located on page 15 of the new homeowner welcome packet that was given to you at your closing and emailed to you from the warranty department.

Are my appliances covered under the 2-10 warranty?

No.  Appliances (refrigerator, stove, oven, hooded microwave) are covered as a 1-year manufacturer warranty through the brand of the appliance.  Example – Frigidaire.

Learn More About The 2-10 Warranty

Capshaw Homes provides an insurance-backed structural warranty from 2-10 Home Buyers Warranty (2-10 HBW), the industry’s leading structural warranty provider, on every home we build. The reason we provide this additional protection is simple. You deserve the peace of mind. Capshaw Homes cares about the quality of the homes we build, and an insurance-backed third-party structural warranty from 2-10 HBW confirms our commitment to protecting you, your home, and your budget. With the industry’s leading structural warranty backing you up, you can rest assured you made the right decision buying a new home from us.

What’s Covered?*

  • 10 full years of structural-defect coverage for load-bearing components
  • 2 full years of distribution systems surety coverage against defects in wiring for your electrical system, piping for your plumbing, and ductwork for your mechanical system
  • 1 full year of surety coverage against defects in workmanship and materials

We can’t wait to build and protect your dream home!

*Please take the time to read and understand your structural warranty Service Agreement. Call us at 800.488.8844 with questions about any part of the warranty you don’t understand.

Learn more about the Capshaw home warranty below.

Capshaw Warranty

All warranty needs are conveniently handled through this one stop number or by filling out contact form below.

Online resources::

For prompt service call 1-800-811-8787


2-10 HBW Interactive House



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